About No1 Charlotte Street…

No 1 Charlotte Street, Port Ellen

No1 Charlotte Street is situated in the town of Port Ellen which is located on the south of the Island.  It is the perfect base for whisky tours and a scenic purpose-built path links the village to the three distilleries of Laphroaig, Lagavulin and Ardbeg allowing visitors to walk or cycle to the distilleries of their choice. The building overlooks the bay of Kilnaughton and has a private garden with access to the beach.

The building is a superb example of Victorian architecture which retains many of the original features throughout. Traditionally built in stone in the early nineteenth century, the building played a main role in the day to day life of the Victorian community. The guest rooms are located on the first and second floors while the bars and breakfast room are on the ground floor. 

How To Get Here

Islay can be reached by car, bus, ferry or by air…

By Car...

From Glasgow, drive to Kennacraig. This journey should take approximately 2 ½ hrs. Take the A82 Loch Lomondside, turning onto the A83 at Tarbet. Continue through Inverary and Lochgilphead towards Tarbert, passing Loch Fyne. The Port of Kennacraig is 5 miles north of Tarbert.

By Bus...

City Link operates a bus service from Glasgow Buchanan Street Bus Station and connects with the CalMac ferry at Kennacraig.

By Ferry...

An approximately 2 hr sailing with Caledonian MacBrayne from the Scottish mainland to Port Ellen or Port Askaig on Islay, leaving from Kennacraig on the Mull of Kintyre.  The ferry into Port Ellen harbour is just 200m from the Islay Hotel.

It is strongly advisable to book the ferry in advance. Further information including timetables, fares and booking can be found at the Caledonian MacBrayne website or call 0800 066 5000.

By Air...

Loganair operates a 40 minute scheduled flight, daily from Glasgow Airport to Islay, with new flights from Edinburgh starting in the new Summer Season. Further information including schedules, fares, and booking can be found on their website.

Have a Question?

Policies & F.A.Q.

Booking Info

A valid credit card must be provided at the time of booking to reserve a room. Your card will be charged for the cost of the first-night stay upon booking. This will be fully refunded if cancellation is made seven 7 days or more prior to arrival.  Without a valid credit card, your booking will not be guaranteed.  For group bookings of 5 rooms or more  a deposit of the first night's stay is due at the time of booking. The remaining balance is due 28 days prior to arrival. 

We advise that there is NO LIFT in the property and all rooms are located on the first or second floor. Please therefore ensure that you are able to ascend and descend the stairs prior too booking. Further, there is no concierge service available. While there may be a member of staff on who has the ability to help with luggage, this cannot be guaranteed. We reserve the right to charge for any items that have been inadvertently taken from the room, damaged caused or through an oversight which resulted in a charge being excluded from your final bill. Due to our limited amount of rooms, we enforce that once checked in, an early departure fee of the entire cost of the stay will be charged if guests check out prior to the agreed departure date.  


Cancellation Policy

Cancellation Policy for bookings of less than 5 rooms

If cancellation is made more than 7 days prior to arrival a full refund will be given.

Cancellations and/or modifications made between 6 and 7 days prior to arrival will incur the full cost of the first night's stay.  Cancellations and/or modifications made within 5 days of the stay will be charged 100% of the entire booking fee.

Cancellation Policy for bookings of  5 rooms or more

For group bookings of 5 rooms or more, a cancellation period of 28 days or more prior to arrival will receive a full refund of the deposit payment (usually the cost of the first night). If cancellation/modification is made within 14 days of arrival the guests are liable for the full cost of the entire booking.

If cancellation of stay is due to ferry or plane cancellations No1 Charlotte St will still charge the full cost of the stay. Due to the fact that we are on an island we are at the mercy of the weather in terms of travel arrangements. For this reason, and the cancellation policies listed above, we earnestly advise that travellers take out full Travel Insurance to cover any financial losses incurred as we will enforce the cancellation policy due to the lack of the number of rooms available at the property.